Privacy Policy

Last updated: December 18, 2025

Our Commitment to Your Privacy

At Terroir Teas, we understand that your privacy is important. This Privacy Policy explains how we collect, use, protect, and share information about you when you use our website and services. We are committed to handling your personal information with care and transparency.

By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with our practices, please do not use our services.

Information We Collect

Information You Provide

We collect personal information that you voluntarily provide when you:

Fill out contact forms or inquiry forms
Subscribe to our newsletters or services
Register for tastings or events
Engage with our sourcing partnership programs
Communicate with us via email or other channels

This information may include your name, email address, message content, and any other details you choose to share.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

IP address and device identifiers
Browser type and version
Operating system and device information
Pages visited and time spent on pages
Referring website addresses
Geographic location information

This data is collected through cookies and similar tracking technologies. Please see our Cookie Policy for more details.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: When you voluntarily provide information through forms
Legitimate Interests: To improve our services and communicate with interested parties
Contractual Necessity: To fulfill obligations related to subscriptions or services
Legal Compliance: To meet regulatory and legal requirements

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery: To respond to your inquiries, process subscriptions, and deliver the services you request
Communication: To send you updates, newsletters, educational content, and information about tea origins and offerings
Website Improvement: To analyze how visitors use our site and improve functionality and user experience
Marketing: To send promotional materials about our subscriptions, tastings, and partnerships (with your consent)
Analytics: To understand visitor behavior, track performance, and make data-driven decisions
Security: To detect and prevent fraud, abuse, or security threats
Legal Compliance: To comply with applicable laws, regulations, and legal processes

We do not sell your personal information to third parties.

Information Sharing and Third Parties

We may share your information with third parties in the following circumstances:

Service Providers: We work with trusted third-party companies that help us operate our website and deliver services (such as email service providers, analytics platforms, and payment processors)
Analytics Partners: We use analytics services to understand website usage and improve our offerings
Marketing Partners: With your consent, we may share information with advertising networks to deliver relevant content
Legal Requirements: We may disclose information when required by law, court order, or government request
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity

All third parties we work with are required to protect your information and use it only for the specified purposes.

How We Protect Your Information

We implement appropriate technical and organizational security measures to protect your personal information:

Encryption: Data transmitted between your browser and our servers is encrypted using SSL/TLS protocols
Access Controls: We limit access to personal information to authorized personnel who need it for legitimate business purposes
Secure Storage: Personal data is stored on secure servers with restricted access
Regular Monitoring: We monitor our systems for potential vulnerabilities and security threats
Data Minimization: We collect only the information necessary for specified purposes

While we take reasonable precautions to protect your information, no method of transmission over the internet is completely secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our abilities.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods vary depending on the type of information and purpose:

Contact form submissions: Up to 3 years from last interaction
Subscription data: For the duration of active subscription plus 2 years
Analytics data: Typically 14-26 months, depending on the tool
Marketing consent records: 3 years from withdrawal of consent

Your Rights and Choices

You have the following rights regarding your personal information:

Right to Access: You can request a copy of the personal information we hold about you
Right to Rectification: You can request that we correct inaccurate or incomplete information
Right to Erasure: You can request that we delete your personal information under certain circumstances
Right to Data Portability: You can request to receive your data in a structured, commonly used format
Right to Object: You can object to processing of your data for direct marketing or other purposes
Right to Restrict Processing: You can request limitation on how we use your data
Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us through our Contact page. We will respond to your request within 30 days.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

Avoid filling out contact forms, account registrations, or any data-submitting features
Disable cookies through your browser settings (see our Cookie Policy for more details)
Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws than your jurisdiction.

When we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by relevant authorities, to protect your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make significant changes, we will notify you by updating the "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Questions About This Policy?

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through our Contact page.